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The Home Cleaning Training System
COURSE INTRODUCTION
Overview (04:08)
Join the EXCLUSIVE Profit Cleaners Community
MODULE 1: Best Practices for Your Cleaning Business
Overview (16:20)
Employee Handbook
MODULE 2: Training Your Teams
Introduction to Training Your Teams (05:05)
The 5-Day Training Schedule
Training Presentation: Policies
Training Presentation: Main
The Ultimate Team Training Systems (English + Spanish)
Training Test
Module 3: Training Videos
Whole House Cleaning Training Introduction (01:47)
Living Room (02:04)
Dusting (02:50)
Kitchen (05:28)
Bathtub (02:35)
Bathroom (05:11)
Stair Safety (01:42)
Glass Door Entry Technique (01:08)
Enter and Exit (03:59)
Final Inspection (07:12)
Whole House Cleaning Training - English Playlist (33:56)
Whole House Cleaning Training - Spanish Playlist (33:56)
MODULE 4: Team Rotations (aka “The Dance”)
Introduction (05:08)
Team Rotation Systems
3 Person Rotations (Ideal!)
2 Person Rotations
The Ultimate Home Cleaning Checklist
Entry, Hallway and Living Areas Checklist
Kitchen Checklist
Bedroom Checklist
Office Checklist
Laundry Checklist
Bathroom Checklist
Dining Area Checklist
MODULE 5: The Tools & Equipment
Getting to Know The Equipment (16:37)
Complete Cleaning Kit (Purchase Links)
Office Items Purchase Links
Top Cleaning Product Suppliers Not on Amazon
Essential Tools + Cleaning Practices (English) (05:21)
Essential Tools + Cleaning Systems (Spanish) (05:41)
Microfiber Colors & Quantity
MODULE 6: Detailed Cleaning Library + Unusual Cleaning Circumstances
Intro to Using This Library
Specific Items (01:54)
Floor Around Toilet (01:19)
MODULE 7: Move-Out Cleans
Best Practices for Move-Out Cleans
Move Out Clean Checklist
Move Out Clean Secrets
Module 8: Inspections
i. Inspection Part 1 (Spanish) (09:20)
ii. Inspection Part 2 (Spanish) (06:44)
iii. 2nd Floor Inspection (English + Spanish) (02:42)
iv. Whole House Inspection (English + Spanish) (07:57)
v. Whole House Inspection Part 2 (English + Spanish) (12:19)
MODULE 9: The Bonus Report System
The “Rocket Fuel”: Incentivize Efficiency and Maximize Profits
Spreadsheet Tour + Download (15:22)
Done For You - Access Our Bonus Report Automation Expert (03:26)
MODULE 10: Certifications & Tests
New Employee 90 Day Probationary Test
Employee Certification Form
MODULE 11: Leave Behinds (Downloads for Customer Service Excellence)
Leave Behind Introduction
Broken Item
Pets
Hazardous Material
Floors
Linens
Dishes
MODULE 12: The Perfect Hiring System
Introduction: The Hiring Funnel System (10:05)
Hiring Ad Copy (05:19)
Hiring Funnel Templates (36:52)
Hiring Interview Notes
Job Posting (Indeed) (10:52)
Job Posting (Facebook Groups) (05:46)
Job Posting (Craigslist) (03:20)
MODULE 13: Behind the Scenes: The Whole operation of Sandia Green Clean
Laundry systems: models, variations, and show the color coding in action
Keys / Safe System (how to and where to order, etc.)
How to mix the chemicals and overview of chemical station
Cars: Which ones? how we stock them, how we get gas, service, and how we chose them
How business development manager gets new leads
Every Tool/Software We Use To Run Our Business
Last Pass - Password Manager System (13:13)
CRM System Overview (23:34)
Whatsapp Usage - Team Communications Overview (9:53)
Project Management System Overview (17:30)
MODULE 14: Company Organization / Roles & Responsibilities
Organizational Chart (Company Structure)
Integrator / Visionary
Director of Operations
Customer Experience
Team Lead
Finance
Business Development - Sales
Marketing
Virtual Assistant
MODULE 15: Customer Service Training
Overview
How to call a lead back and schedule an estimate (10:06)
Creating an Estimate (14:56)
How to convert an estimate + create a recurring schedule (26:04)
Rescheduling a clean (8:41)
How to set up a re-clean (5:46)
MODULE 16: Virtual Assistant Daily Operations
How To Process Payments + Sending An Invoice (4:02)
Setting Up Reminders In Service Fusion (2:15)
How To Send An Email Broadcast (3:53)
Clean Up Customer Job Notes (3:47)
Replying to Google Reviews (3:33)
Vacuum Repair (Bonus)
Vacuum Repair Videos: Introduction
Eureka Training: Cords and Plug (02:15)
Eureka Training: Switch Replacement
Oreck Training (English): External
Oreck Training (English): Internal
Oreck Training (English): Wrapping It Up
Oreck Vacuum Maintenance Instructions
Live Group Coaching Calls (Monthly) + Recordings
Signup or Watch Replays
MODULE 17: BONUSES
How to duplicate yourself & train teams
WARNING: Do NOT Clean These Items Checklist
iv. Whole House Inspection (English + Spanish) (07:57)
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